Improving Your Store’s Customer Service This Holiday Season
Competition for customer dollars is fiercer than ever this holiday season, but there are certain steps that retailers can take to ensure that they not only get the sales during the holidays, but retain customer loyalty into 2008.
Recently, E-Consultancy posted “10 Tips on Improving Online Customer Service,” an article filled with advice that’s easy to implement and will keep your customers happy without raising customer service costs. It’s not too late to take some of these tips to heart, and give your customers a great customer service experience this holiday season. A couple of my favorite tips are below:
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Acknowledge the Receipt of a Customer Email
This will eliminate needless customer frustration by ensuring that their questions are being dealt with. -
Detailed Product Pages
As with providing a good FAQs section, providing accurate and detailed information on product pages can avoid the need for customers to call or email. Provide detailed information of delivery costs and times, as well as general information about the product on offer.
Do you have any tips not mentioned in the list?
Posted by Chris | November 30, 2007
Marc Karasu December 1st, 2007
Business can also try Measuredup.com to see what consumers are saying about them and also to develop conversations with them.
It’s free, easy and fun.
Ken Wiesner December 2nd, 2007
Satisfaction is another great solution for customer feedback. A lot of web 2.0 startups are using it. We just got ours and are in the process of linking it to our store but I have used the Satisfaction page for Pownce and have found it to be very good!