Getting Your Company on the Fast Track with InsideCRM’s 100 Customer Service Resources

Recently, InsideCRM posted a massive list of customer service resources entitled “The Web Entrepreneur’s Customer Service Toolbox: 100 Hacks and Resources,” offering almost anything the average web entrepreneur might need to successfully run their business. The extremely helpful and comprehensive list offers solutions for everything from ways to keep in touch with customers, improve your team’s organization, and develop vendor connections. Anyone in eCommerce should take a look and see what solutions they can utilize to improve sites, stores and business relationships.
Here are a few from the list that eCommerce retailers might find useful:
MOO: This service allows you to design and print high-quality, inexpensive postcards and mini-cards. Include a mini-card with your site’s name and web address in every order you ship to help keep your store fresh in your customers’ minds.
Wufoo: Wufoo is an easy-to-use program that helps you create a customized feedback form for your store. It also allows you to create reports and build graphs based on your data, helping you organize your site’s customer feedback.
Ning: With this service, set up a custom social network based around your store and its products. Ning makes it easy to do, and it’s a great way to add more social shopping elements to your site.
HyperOffice: The HyperOffice project collaboration tool allows small businesses to keep track of to-do lists and assignment progress, keeping your team organized so that your site can keep improving.
Sky Blue Support Helpdesk: This service allows you to set up a customer-support center within your office, providing tools such as e-mail support, call logging and compiling customer data. Since customer support continues to be a top priority among customers choosing an eCommerce site, trying this service could get you on the fast track.
Have you tried any of the many applications in the article? Let us know your experiences in the comments!
Posted by Chris | October 29, 2007



Lee November 1st, 2007
Looks nice, but too heavy for me. I personally use Wrike http://www.wrike.com. It’s a light-weight application and it’s all in one. I run about 5 projects, have all my customer contacts and marketing events in it. It’s really VERY handy.